Patient Information

Appointment Information

visitOur offices are open Monday through Friday, 8:30am – 5:30pm. Recognizing that you have a busy schedule, we also offer early morning and Saturday appointments upon request. We remain available at any time, even after hours for any orthopaedic injury requiring urgent attention. Simply call our office and the answering service will arrange for prompt immediate service. We also understand that your time is valuable and we will make a sincere effort to adhere to our appointment schedule, and appreciate your patience if we are late due to emergencies or hospital surgery.

Payments and Insurance

We are members of most Preferred Provider Organizations and accept assignment from Medicare and Workers Compensation. We also perform Independent Medical Exams upon request.

We make every effort to decrease the cost of your medical care. We request that payment arrangements be made for all office services at the time they are rendered unless prior arrangements have been made. We accept cash and most credit cards for convenience. We will submit your bill to your insurance company on your behalf, however, payment is the patient’s responsibility. We will assist you in handling claims in every way we can. Our main goal is to give you the appropriate medical care and our billing office will attempt to work with you regarding any special needs you may have.

HMO Referrals

If you are a patient covered by an HMO insurance plan, you must receive a referral from your primary care doctor prior to receiving treatment from providers at Plancher Orthopaedics & Sports Medicine.

Prescription Refills

In order to process your request for prescription refills as quickly as possible, please notify your pharmacist or call our office. To ensure same day order fulfillment, please call before noon when possible. Calls received after 2:30 p.m. for routine refills will be handled on the next business day.

To complete your order, please have the following information ready when you call:

  • Patient Info: name, address and date of birth, cell phone, email address
  • Medication name
  • Allergies
  • Pharmacy: name and phone number

During evenings, weekends, and holidays, the doctor on call cannot refill routine prescriptions. Please contact the office during weekdays and before your medication has completely run out. We do not call in pain medication (narcotics) over the weekend, instead make an appointment to see us or, if in an emergency, call to notify us that you are heading to the emergency room.